Grievances & Redressal Mechanism

This Grievance Redressal Policy provides a structured, time-bound, and transparent framework for identifying, logging, investigating, and resolving any grievances or operational disputes arising from Farmers for Forests Foundation's field projects, community afforestation programs, or organizational conduct.

This policy applies universally across all organizational activities, covering permanent staff, seasonal field personnel, contracted nursery caregivers, corporate partners, indigenous community members, and public donors.

Stakeholders may submit grievances across a broad spectrum of organizational touchpoints. Complaints are handled with strict neutrality and categorized as follows:

We provide multiple accessible, multi-lingual intake channels to ensure that all individuals, regardless of literacy level or geographic location, can register grievances securely and without impediment:

Every logged submission follows a rigorous, impartial four-tier resolution workflow governed by statutory benchmarks:

All records, interview transcripts, and evidentiary files are stored in an encrypted repository accessible solely by authorized compliance officers. The identity of the aggrieved party will not be disclosed to any third party without explicit prior written consent, unless mandated by lawful court subpoena.

If an aggrieved party believes that their grievance was not handled impartially, or if the corrective action plan does not adequately remediate the harm caused, they have the statutory right to appeal directly to our Designated Grievance Redressal Officer or request an external Ombudsman review: